IBPS Customer Service Associate (CSA) Recruitment 2026 – 11,403 Posts

The Institute of Banking Personnel Selection (IBPS) released the recruitment notification for CRP CSA-XVI on 1 August 2026 on its official website, www.ibps.in. This is the Common Recruitment Process for Customer Service Associate (CSA) — the clerical cadre post — in 11 participating public sector banks, for vacancies of 2027-28. Online registration opens on 1 August 2026 and closes on 21 August 2026. This is for graduates who want a stable clerical-cadre job in a public sector bank.

A total of 11,403 vacancies have been reported so far, and a full state-wise and category-wise breakdown follows below. Vacancies are indicative, and a candidate can apply for only one State/UT, which also becomes the state of posting if selected. Candidates should check all details in the article below.

Information verified from the official IBPS notification for CRP CSA-XVI dated 01.08.2026. Last verified: 1 August 2026.

The Institute of Banking Personnel Selection (IBPS) is recruiting Customer Service Associates (CSA) for 11 participating public sector banks under CRP CSA-XVI, with 11,403 indicative vacancies reported for 2027-28. Online registration and fee payment close on 21 August 2026, and candidates must apply online at the official IBPS website, www.ibps.in. Selection is through an Online Preliminary Examination, an Online Main Examination, and provisional allotment to one bank — there is no interview stage.

Quick Summary of IBPS Customer Service Associate (CSA) Recruitment 2026

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About the Organisation

The Institute of Banking Personnel Selection (IBPS) is an autonomous body set up by the Reserve Bank of India, central financial institutions, and public sector banks. IBPS conducts the annual Common Recruitment Process (CRP) for clerical and officer posts on behalf of participating public sector banks, including Bank of Baroda, Canara Bank, Punjab National Bank, Indian Bank, and others. It runs the Online Preliminary and Main examinations, declares results, and manages the provisional allotment of selected candidates to individual banks. IBPS itself does not employ candidates — appointment is made by the bank a candidate is allotted to.

Local Context

This is a nationwide recruitment across 36 states and Union Territories, and a candidate applies for vacancies in only one State/UT of their choice. For candidates based in Darjeeling, Kalimpong, or the wider North Bengal region, the notification lists Siliguri as an examination centre for both the Preliminary and the Main exam, alongside Kolkata, Durgapur, Asansol, and Kalyani for West Bengal. Sikkim-based candidates have Gangtok as the examination centre for both stages. This is added context, not part of the official notification — confirm your allotted exam city on your call letter, since IBPS can allot a centre other than the one chosen. West Bengal’s specified local language for the proficiency test is Bengali or Nepali, and Sikkim’s is Nepali or English, which is relevant for candidates from Darjeeling and the Sikkim hills who study Nepali.

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Important Dates

All dates apart from registration and fee payment are described as a “tentative schedule” in the notification. Timing note: although the Preliminary exam runs for 60 minutes and the Main exam for 125 minutes, candidates should expect to be at the venue for about 2 hours (Preliminary) and about 3 hours (Main), and candidates reporting after the time printed on the call letter will not be permitted to sit the exam.

Vacancy Details and Salary

Post and Pay Scale

Participating Banks: Bank of Baroda, Bank of India, Bank of Maharashtra, Canara Bank, Central Bank of India, Indian Bank, Indian Overseas Bank, Punjab National Bank, Punjab & Sind Bank, UCO Bank, and Union Bank of India (Union Bank has not yet reported its vacancy figures for this cycle).

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State/UT-wise and Category-wise Vacancies (Indicative, for 2027-28)

Each state’s total is further split bank-wise, and separately by disability type (HI/OC/VI/ID) and Ex-Servicemen/Disabled Ex-Servicemen count, in Annexure I of the official notification, since 11 individual banks report figures within every state. The EWS vacancies are stated as tentative, subject to further government directives and the outcome of any litigation. “NR” (Not Reported) appears against Union Bank of India for every state, and IBPS has said actual vacancies may include backlog posts for some banks — so the final count is likely to move once Union Bank of India reports its numbers.

Eligibility

Nationality/Citizenship: A candidate must be a citizen of India, or a subject of Nepal or Bhutan, or a Tibetan refugee who came to India before 1 January 1962 with the intention of settling permanently, or a person of Indian origin who migrated from Pakistan, Burma, Sri Lanka, and certain other listed countries with the same intention. Candidates in the last two categories need a certificate of eligibility issued by the Government of India.

Age (as on 01.08.2026): Minimum 20 years, Maximum 28 years — the candidate must be born not earlier than 02.08.1998 and not later than 01.08.2006 (both dates inclusive).

Age Relaxation:

Relaxation for SC/ST/OBC (NCL) is cumulative with only one of the other relaxation categories above — it cannot be combined with more than one.

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Educational Qualification (as on 21.08.2026): A Degree (Graduation) in any discipline from a university recognised by the Government of India, or an equivalent qualification. Candidates must hold a valid mark-sheet or degree certificate confirming graduate status on the day of registration and must enter their graduation percentage (converted from CGPA/OGPA where applicable, to two decimal places) in the online form. Computer literacy is mandatory — a certificate, diploma, or degree in computer operations, or Computer/IT studied as a subject in High School, College, or Institute. Ex-Servicemen without these qualifications may apply if they are matriculate ESM holding an Army Special Certificate of Education (or the Navy/Air Force equivalent), issued on or before 21.08.2026, after at least 15 years of service.

Local Language Proficiency: Candidates must be proficient in reading, writing, speaking, and understanding the specified local language of the State/UT they apply for, and must opt for one such language at the time of application. A candidate is exempt from the Local Language Proficiency Test (LLPT) if their 10th-standard or higher mark sheet shows they studied that language. Where the test is required, it is qualifying in nature, held after the Main exam and provisional allotment but before joining, and failing it disqualifies the candidate from the process.

State-wise Local Languages for LLPT

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Selection Process

Selection has two objective online examinations followed by allotment — there is no interview.

1. Online Preliminary Examination — English Language (30 questions, 30 marks), Numerical Ability (35 questions, 35 marks), and Reasoning Ability (35 questions, 35 marks); 100 marks total in 60 minutes (each test separately timed). Candidates must clear the sectional cut-off in each test to be shortlisted for the Main exam.
2. Online Main Examination — General/Financial Awareness (40 questions, 50 marks, 20 minutes), General English (40 questions, 40 marks, 35 minutes), Reasoning Ability (40 questions, 60 marks, 35 minutes), and Quantitative Aptitude (40 questions, 50 marks, 35 minutes); 200 marks total in 125 minutes. Only the Main exam marks count towards the final merit list.
3. Provisional Allotment — Main exam marks are converted to a score out of 100. Shortlisted candidates are provisionally allotted to one participating bank on a merit-cum-preference basis, depending on the actual vacancies each bank reports for the state applied for. A reserve list of about 30% of vacancies per category may be kept and used up to three or four times within its one-year validity, if banks report further vacancies.
4. Local Language Proficiency Test — qualifying in nature, conducted after the Main exam/provisional allotment and before joining, unless exempted by a 10th-standard mark sheet.
5. Document Verification — carried out by the allotted bank at the time of joining.

Practical point: there is a penalty for wrong answers in both the Preliminary and Main exams — one-fourth (0.25) of the marks assigned to a question is deducted for each wrong answer, with no penalty for a question left unattempted.

Application Fee

Payment is online only, between 01.08.2026 and 21.08.2026, and bank transaction charges are borne by the candidate. A separate correction fee of ₹200 (inclusive of GST) applies to any candidate using the Edit Window to modify their application, regardless of category, and this fee is not refundable.

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How to Apply

1. Go to the official IBPS website and open the “CRP CSA” link on the homepage, then click “CLICK HERE TO APPLY ONLINE FOR CRP-Customer Service Associates (CRP-CSA-XVI).”
2. Click “CLICK HERE FOR NEW REGISTRATION” and enter basic details. Note down the provisional registration number and password generated (also sent by email and SMS).
3. Upload the required documents: photograph, signature, left thumb impression, hand-written declaration, SSC/SSLC/10th standard (or equivalent) certificate, and, if applicable, the scribe-related medical certificate under Clause K(ix).
4. Fill in the rest of the application form carefully, using “SAVE AND NEXT” to review entries. No change is possible after clicking “COMPLETE REGISTRATION.”
5. Pay the application fee/intimation charges online using a debit card, credit card, internet banking, IMPS, cash card, mobile wallet, or UPI.
6. On successful payment, an e-receipt is generated. Take a printout of the e-receipt and the completed application form for your own records — these should not be sent to IBPS or any bank.

Documents to keep ready

• Recent, passport-style colour photograph (4.5cm × 3.5cm, 20–50KB) — keep about 8 extra printed copies for later stages of the process
• Signature signed on white paper with black ink and scanned (10–20KB)
• Left thumb impression on white paper (20–50KB)
• Hand-written declaration, in English only and not in capital letters (50–100KB)
• SSC/SSLC/10th standard or equivalent certificate as a PDF (maximum 500KB)
• Category certificate (SC/ST/OBC-NCL/EWS/PwBD) in the prescribed format, if claiming reservation
• A valid original photo ID for exam day — PAN Card, Passport, Permanent Driving Licence, Voter’s Card, Aadhaar/e-Aadhaar, or similar listed proof. Ration Card and Learner’s Driving Licence are not accepted.

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Important Links

Should You Apply?

This vacancy suits graduates from any discipline who want an entry-level, clerical-cadre job in a public sector bank with a defined pay scale and long-term service stability, and who are comfortable preparing for two rounds of objective testing rather than an interview. This is added context, not part of the official notification — confirm current promotion norms with the allotted bank. Over time, clerical-cadre staff in public sector banks can appear for internal promotion exams into officer grades, which is a realistic path for candidates who stay with the system.

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ABOUT THE AUTHOR

I am Sandeep Khati, the founder of India Job Alerts. I hold a B.Tech in Computer Science from JGEC (2010). My career began as a Systems Engineer at TCS, and I have been active in the digital publishing space since 2011, starting with the launch of SearchDarjeeling.com and my work as a web developer and designer at Darjeeling Informatics.

Launched in April 2025, India Job Alerts is my most focused project to date. I am dedicated to publishing verified government and PSU job notifications for candidates in West Bengal, Sikkim, and across India. To guarantee accuracy, I personally cross-check every post against official notifications before publishing. Know more

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